Credits Guide

Interviews

• What you get: one candidate's Stori interview, in full, with their contact details. You pay once per person, ever, and that access belongs to your whole company.
• Price: $20 per candidate, less at volume. See The volume ladder.
• Who can spend it: any team member can invite a candidate or an employee.

Contacts (on Sourcing)

• What you get: one contact unlock — a verified email address and phone number — for someone who is not on Stori.
• Price: included in your Sourcing subscription. 500 contacts a month from $249.
• Who can spend it: any team member an admin has switched on, up to whatever per-person ceiling the admin sets.

Without a Sourcing subscription there are no contacts to spend, and the unlock buttons say so. Everything else in Stori still works.

Interviews are charged as they happen and settled on your next invoice — there is nothing to buy up front. If you would rather prepay, Buy credits in Settings > Billing sells interview credits at the same ladder prices, and they are spent before anything is invoiced. Credits you have bought never expire.

Contacts arrive monthly with your Sourcing subscription and reset at the start of each billing cycle.

Interview credits are used when:

• A candidate you invited completes their interview — Sending the invitation costs nothing, and an interview the candidate never finishes costs nothing. You are charged once a completed interview exists.
• An employee you invited for benchmarking completes their interview — Benchmarking invitations work the same way.
• You keep watching a candidate already on Stori — Previewing them is free, and so are the first two minutes of their interview. You are charged only if you keep watching.

Contacts are used when (on Sourcing):

• You unlock a candidate's contact information from the sourcing database
• 1 credit reveals the candidate's verified email address and phone number (when available)
• Once unlocked, the contact is saved permanently and accessible to your entire team — no additional credits needed

Credits are NOT used when:

• Sending an interview invitation
• Rewatching an interview your company has already paid for, or sharing it with your team
• Adding a candidate to a shortlist (free)
• Viewing a candidate's public profile information (name, title, company, location)
• Sending emails to already-unlocked contacts
• Viewing an already-unlocked contact's information
• A teammate viewing a contact you already unlocked
• Moving candidates through pipeline stages
• Leaving notes or ratings on candidates

All credits in Stori are pooled at the company level. This means:

• Any team member can invite candidates or employees to interview
• On Sourcing, any team member an admin has switched on can unlock contacts from the company's monthly allowance
• Admins can set a per-person ceiling on contacts, and can view usage by team member on the Billing page

When your company pays for a candidate's interview, the whole team can watch it without spending another credit. The same applies to unlocked contacts: if Recruiter A unlocks a candidate's email, Recruiter B can see that email without spending another credit.

You can check your remaining credits in several places within Stori:

• Header bar — Your current credit balances are displayed in the navigation header while using the platform.
• Billing page — Go to Settings > Billing to see your current balance and usage.
• Before actions — Before inviting a candidate or unlocking a contact, you will see your current balance and a confirmation prompt.

The price per interview falls as your yearly volume rises, on your invoice and on anything you prepay. It applies automatically.

Interviews a year	Price per candidate
Up to 99	$20
100+	$18
500+	$16
1,000+	$14

Need more than 1,000 a year? Email hi@onestori.com.

If your team is running out of contacts before the month is up, move to a larger Sourcing rung from the Sourcing card in Settings > Billing. The rungs are 500, 1,000, 2,500 and 5,000 contacts a month.

• Am I charged when I send an invitation? — No. The credit is used only once the candidate completes their interview.
• Do I pay again to rewatch someone or share them with my team? — No. You pay once per candidate, and that access belongs to your whole company.
• Can I get a refund for used credits? — No. Credits are non-refundable once used.
• Do unused contacts carry over? — No. Your monthly Sourcing allowance resets at the start of each billing cycle. Interview credits you have bought do carry over, and never expire.
• If I unlock a contact, can my teammate see it? — Yes. Unlocked contacts are shared across the entire team. Your teammate sees the contact information without spending another credit.
• Do I use a contact every time I email someone? — No. A contact is spent once, to unlock them. After that you can email them as many times as you like at no further cost.
• Does benchmarking cost the same? — Yes. Each employee who completes a benchmarking interview is charged as one interview, on the same ladder.
• Do I need Sourcing to interview people? — No. Sourcing is only for reaching people who are not on Stori yet. Inviting your own candidates, and watching anyone already on Stori, works without it.